01
Technical support
Diagnoses and solves first-level incidents with your runbooks. Critical cases escalate to your team with full context.
OPERATIONAL INTELLIGENCE - CUSTOM AGENTS
Custom AI Agents
AI agents trained on your own documentation to handle customers, automate processes and integrate with your systems. They respond 24/7, execute real tasks and escalate to a human when needed.
24/7
Always-on coverage
99.998%
Infrastructure SLA
+3.600
Media outlets and companies trust us
20+ years
Running critical infrastructure
HOW IT LEARNS
From your documentation to a working agent
Not a canned chatbot: it ingests your knowledge, trains on your real cases and goes live answering 24/7 — escalating to a human whenever it takes.
01
Discovery and knowledge
We map your use cases, gather your documentation and define what the agent must solve and where it escalates. Without this, no AI works.
02
Build and integration
We index the knowledge, connect your APIs and channels, set guardrails and tune the tone until it answers like your brand.
03
Go-live and improvement
We deploy on our infrastructure with 24/7 monitoring and review resolution metrics to keep refining the agent.
USE CASES
One agent for every front of your operation
02
Sales
Answers about catalog, stock and conditions, qualifies leads and hands hot opportunities to a salesperson.
03
Bookings & appointments
Schedules, reschedules and confirms appointments directly against your calendar or booking system.
04
Billing
Account status, invoice copies, payment reminders and receipt intake — without a human touching a ticket.
05
Onboarding
Walks new customers step by step through activation, reducing early churn and repetitive questions.
06
Internal processes
A private assistant for your team: procedures, internal knowledge bases and repetitive back-office tasks.
AGENT CAPABILITIES
Agent engineering, not canned chatbots
01
Trained on YOUR knowledge
We ingest your documentation, catalog, policies and FAQs with RAG over a private vector store. The agent answers from your data, not invented generalities.
02
Frictionless human handoff
On low confidence, a sensitive topic or an explicit request, it hands the conversation to your team with full context attached. It never leaves a customer at a dead end.
03
Real actions, not just chat
Function calling against your APIs: looks up orders, books appointments, creates tickets, updates the CRM and triggers workflows. The agent executes, it does not just talk.
04
Native omnichannel
One agent across WhatsApp, web, email and your internal channels, with shared conversation memory. A single source of truth at every touchpoint.
05
On our own infrastructure
Runs on our servers with a measured, compensated 99.998% SLA, 24/7 monitoring and data that never mixes with another client's. Real isolation, not disguised multi-tenancy.
06
Guardrails and traceability
Topic boundaries, content filters and a full log of every reply and action. You know what it said, what it executed and from which source, auditable whenever you need it.
INTEGRATIONS
One agent across all your channels
It answers where your customers write and acts where your data lives: your website, WhatsApp Business, email and your internal systems via API.
CHANNELS
Website
Embedded widget on your site
WhatsApp Business
Where your customers already are
Email
Reads, replies and files
RUNNING 24/7
Your AI agent
RAG + function calling
Shared memory across every touchpoint
YOUR SYSTEMS
CRM / ERP
Reads and updates records
Ticketing & calendar
Opens cases, books slots
Internal API & webhooks
Any system with REST
No API on your platform? We assess the integration during discovery.
TECH SPEC
How your agent is built
The same architecture on every project: private knowledge, real actions, full traceability. Running on INOVANEX infrastructure with a measured 99.998% SLA.
agente.config
Architecture RAG + Function Calling
Knowledge base Private vector store
Channels WhatsApp - Web - Email - API
Integrations REST - Webhooks - CRM - ERP
Escalation Handoff to a human with context
Observability Logs - metrics - traces 24/7
Frequent questions
Does the agent make up answers?
No. It uses RAG over your documentation, so it answers from your sources rather than generic knowledge. When it lacks a confident basis to answer, it acknowledges it and escalates to a human instead of inventing.
How does it decide when to hand off to a human?
We define custom rules: confidence thresholds, sensitive topics, explicit customer intent or any trigger from your business. On escalation it transfers the full conversation with context so your team does not start from scratch.
What systems does it integrate with?
Any system exposing a REST API or webhooks: CRM, ERP, e-commerce, ticketing, scheduling and internal databases. If your platform has no API, we assess the integration during discovery.
What about my data privacy?
Your knowledge base lives in a private environment on our infrastructure, isolated from other clients and under 24/7 monitoring. Your data is never mixed or reused to train anything outside your own agent.
How long until it is live?
It depends on scope: number of use cases, quality of your documentation and depth of integrations. During discovery we give you a concrete timeline before any build starts.
Can it speak more than one language?
Yes. The agent handles conversations multilingually and keeps your brand tone and terminology in every language you need.
Add an agent that works like your best technician
Tell us your case: we map your processes, give you a concrete timeline and build the agent on our own infrastructure with 24/7 monitoring.