Terms and conditions
1) Acceptance of the Agreement. These Terms and Conditions (hereinafter, “Terms and Conditions”) govern the navigation and correct use of the website www.inovanex.com (hereinafter, the “Website”) by any person who accesses and/or uses the Website and/or registers as an INOVANEX customer (hereinafter, the “User”). These Terms and Conditions are mandatory and binding on the User and constitute a Contract between the User and the persons responsible for INOVANEX | EVOLUCIÓN TECNOLÓGICA (hereinafter, “INOVANEX”). Acceptance of these Terms and Conditions implies that the User has read and understood them. If the User does not agree with these provisions, they must refrain from using and accessing the Website and its contents, and from using the services provided by INOVANEX.
2) Non-existence of a commercial relationship. Acceptance of these Terms and Conditions may not be construed as a license, partnership, agency, service provision, or any other type of contract between the User and INOVANEX.
3) Validity of the Contract Clauses. Should one or more clauses of these Terms and Conditions be declared invalid by any competent authority or court, such invalidity shall not affect the validity of the remaining clauses contained in these Terms and Conditions, which shall remain in full force and effect.
4) Modification of the Contract. These Terms and Conditions may be modified or replaced at any time and at INOVANEX’s sole discretion. Modifications will become effective 7 (seven) days after their publication on the Website and/or after INOVANEX directly notifies you of such modifications. Any use by the User after this period will constitute express acceptance of the Terms and Conditions. Therefore, the User is responsible for carefully reading them each time they access the Website to see if they have been modified, checking the date of the updates. If the User does not agree with the modifications to the Terms and Conditions, they may refrain from using INOVANEX’s services and/or cancel their registration on the Website.
5) Services provided by INOVANEX. INOVANEX is an Internet solutions platform that allows Users to contract the following services: a) Cloud Hosting Plans, b) Multi-account Hosting, c) Housing (dedicated/virtual servers), d) Cloud Instances, e) Streaming (audio/video), f) Streaming Reseller, g) Domain Registration.
6) Legal Capacity. The services provided by INOVANEX may only be used by natural persons with legal capacity to enter into contracts and by representatives of legal entities authorized, pursuant to current legislation, to enter into contracts on their behalf. The Website services are not available to persons lacking legal capacity to enter into contracts, minors, or any INOVANEX User who has been barred from operating on the Website.
7) Registration and cancellation of services. Services are registered once payment has been received. Payment is made in advance for the periods specified in the service contract.
a) Hosting: Once the expiration date has expired, the User has up to fifteen (15) additional days to renew the services after the end of the contract period. If payment is not made within the established period, INOVANEX reserves the right to suspend the service to the User. After thirty (30) days from the invoice due date, INOVANEX will automatically add 20% interest for each month due, which may never be less than $50 (fifty Argentine pesos). After fifty (50) days from the due date, INOVANEX reserves the right to delete all information hosted on the server by the User. INOVANEX is not responsible for the loss of content included in the unpaid account, nor for any consequences that such deletion may entail. INOVANEX also reserves the right to accept or reject service requests, since activating a service implies access to a private network owned by the company.
b) Dedicated/Virtual Servers: Once the expiration date has expired, the User has up to five (5) additional days to renew the services after the end of the contract period. If payment is not made within the established period, INOVANEX reserves the right to suspend the User’s service. After ten (10) days from the expiration date, INOVANEX reserves the right to delete all information hosted on the server by the User. INOVANEX is not responsible for the loss of content included in the unpaid account, nor for any consequences that such deletion may entail. INOVANEX also reserves the right to accept or reject service requests, since activating a service implies access to a private network owned by the company.
c) Audio/Video Streaming: Once the expiration date has expired, the User has up to fifteen (15) additional days to renew the services (a late fee of 20%) applies after the end of the contract period. If payment is not made within the established period, INOVANEX reserves the right to suspend the User’s service. After thirty (30) days from the due date, INOVANEX reserves the right to delete all information hosted on the server by the User. INOVANEX is not responsible for the loss of content included in the unpaid account, nor for any consequences that such deletion may entail. INOVANEX also reserves the right to accept or reject service requests, since activating a service implies access to a private network owned by the company.
8) Refunds. The User may request cancellation of the contracted service and a subsequent refund of their payment if requested thirty (30) days after activation (monthly services*). Any fees for the chosen payment method or domain registration fees are excluded from the refund.
In addition, for this refund request to be considered, the following requirements must be met:
The plan for which the MoneyBack is being requested must be ACTIVE. For the MoneyBack option to be verified, you must NOT request cancellation of the service before or during the refund request.
The request must be based on justifiable facts proving that the applicant has experienced technical issues with the service provided by INOVANEX.COM.
Once the refund request is received and the previously stated requirements have been met, INOVANEX will evaluate the request and, if applicable, the corresponding amount will be refunded through an agreed-upon means.
The refund amount will not include fees charged for the various payment methods, nor any other financial charges related to the payment being requested. The corresponding total will be deducted from the transaction total.
*In the case of custom web development and design and/or web applications (ANDROID/IPHONE), not only administrative fees will be deducted, but also any advances made.
In the case of Web Design, custom developments are evaluated in several stages by the client to ensure satisfaction. In the event that the client does not wish to evaluate the service and suddenly requests to cancel the service, INOVANEX will not be obligated to refund the initial 50% deposit corresponding to the project; it will be evaluated individually if necessary. In the case of work already completed, evaluated, and approved by the client, the client may not request refunds.
In the case of requests for refunds of payments erroneously made to INOVANEX through any payment method, they will be duly evaluated individually. The Subscriber accepts that, if a refund is granted, all relevant administrative and financial expenses will be deducted.
9) Modification of the services provided. INOVANEX reserves the right to make changes to the features and prices of the plans and/or services offered. Any notification affecting the technical features of the services offered will be sent directly through the website www.inovanex.com. Although INOVANEX reserves the right to modify the price of the services at any time, the prices agreed upon when contracting a service are guaranteed for the contracted period. The conditions and rules stated herein may be modified by INOVANEX at any time.
10) Liability. The services that Users contract with INOVANEX must be used exclusively for lawful purposes. Users will be fully responsible for the content incorporated into their sites and for any consequences that such content may have on the server, the domain, INOVANEX, and/or third parties. They will be responsible for the costs arising from the actions required to suspend the causes of damage and any other costs or compensation imposed by the courts in the event of intervention. INOVANEX does not own or have possession of what Users publish and/or offer through the contracted services, and therefore cannot guarantee their existence, quality, and/or legality, nor the truthfulness or accuracy of the information published by Users, nor their legal capacity to contract with them. Consequently, Users acknowledge that INOVANEX shall not be liable under any circumstances for compliance with the obligations that are exclusively the responsibility of each User in relation to the content, offers, and information of any kind that Users include in such publications. In the event that the User contracts resale services, they shall be solely responsible for all sites or domains operated through their account on INOVANEX equipment and networks and for their consequences, and are unaware of the actions or potential liability of third parties. INOVANEX is also not liable for the failure to effectively receive emails sent using its services when they have been filtered or blocked by email providers.
11) General Obligations of Users. Without the following list being construed as limiting or excluding other acts, Users undertake to: a) use the Website responsibly, correctly, and lawfully, and must comply at all times with the provisions of this Agreement, the law, as well as good business practices, moral principles, and good faith; b) appropriately use the contracted services without causing problems with the operation of the server, the performance of INOVANEX’s equipment, computer systems, or conflicts with third parties; c) respect each and every one of the intellectual property rights arising from the ownership of INOVANEX and/or third parties. The use, copying, sending, or reproducing protected files or information without authorization from the author is prohibited, in accordance with the provisions of the relevant sections of these Terms and Conditions; (d) not impersonate any natural or legal person or provide false, incorrect, misleading, falsified, defamatory or slanderous data or content, nor transfer the INOVANEX account to a third party without INOVANEX’s consent; (e) use respectful language, free of insults, obscenities and/or grievances; (f) use files free of viruses, worms or any other feature capable of damaging the operation of a computer, the Website or the system; (g) refrain from violating the Website’s authentication and security systems and/or taking actions that restrict, deny or prevent the use of the content offered through the Website and/or infringe or attempt to infringe the security of the Website or the services, such as, among others, accessing or attempting to access a server, account or data to which the User is not authorized to access; attempt to probe, scan or test the vulnerability of any system, subsystem, network or data; tamper with, hack into, modify, alter, or corrupt data; or violate security or authentication measures without proper authorization; (i) not circumvent and/or manipulate INOVANEX’s fee structure or billing process, or take any action that may harm the voting or rating systems (such as displaying, importing, or exporting voting information outside the Website or using it for unrelated purposes); (i) refrain from publishing sites that are intended to illegally obtain access codes to email or bank accounts; (j) refrain from publishing and/or providing material or resources on hacking, cracking, or any other information that INOVANEX deems inappropriate; (k) refrain from collecting information about Users without their prior consent, including their email addresses, or transmitting unsolicited electronic messages and/or bulk commercial advertising; (l) refrain from publishing, transmitting, reproducing, distributing, or exploiting material containing child pornography or any related marketing; m) refrain from hosting websites whose purpose, or part of their purpose, is the distribution of files (image galleries, music, videos, downloadable software libraries, etc.); n) refrain from using INOVANEX’s services to install a Bitorrent node; o) refrain from sending unsolicited mass emails (SPAM) and/or emails that infringe the rights of third parties; among others.
12) Cancellation of Services. Without prejudice to liability for damages arising from non-compliance with this Agreement, and any applicable criminal penalties, INOVANEX reserves the right to restrict capacity, deny, or cancel the services contracted by the User, with or without prior notice, if the User engages in any conduct or activity that violates the Terms and Conditions stipulated in this Agreement, as well as any other violation of current regional, national, and/or international laws, or for any other reason it deems sufficient. The User of the service shall be responsible for any consequences that may result from the cancellation of the service. Users may contact INOVANEX to report any violations they have observed. INOVANEX will actively cooperate with judicial and/or administrative authorities in charge of enforcing the law in investigations undertaken for legal non-compliance and/or crimes. The User, in turn, understands and accepts that any failure to act on the part of INOVANEX’s officers in the event of a breach or violation of any provision of the Terms and Conditions does not imply acceptance of such action.
13) Indemnity. Should the actions of a Website User give rise to any type of claim or extrajudicial, administrative, and/or judicial action against INOVANEX, the offending User agrees to hold INOVANEX, its partners, representatives, and/or employees harmless.
14) Website Security. INOVANEX implements security measures for the Website, either itself or through third parties. However, INOVANEX does not guarantee that the Website is free of viruses, worms, or any other computer feature or element that could destroy, damage, or alter the normal operation of a computer or system. It is the User’s sole responsibility and obligation to have the appropriate computer tools to detect, eliminate, disinfect, remove viruses and worms, clean, and/or prevent any type of elements and/or possible damages of this nature. INOVANEX is not responsible for any damage that may occur to the User’s or third-party computer equipment as a result of browsing the Website. Under no circumstances will INOVANEX be liable for any direct, indirect, special, moral, exemplary, consequential, or any other damages, including but not limited to property damage, loss of use, commercial loss, economic loss, loss of data, or loss of profits, regardless of the type of action (including but not limited to contractual, negligent, or other types of tortious extra-contractual actions) arising from or related to your use of or access to the Site or its content, even if INOVANEX or its partners, employees, representatives, or affiliated companies have been advised of the possibility of such damage or loss. Users are responsible for maintaining a backup copy of their websites, as well as safeguarding their webmail system emails, site access keys, and other systems installed in their account.
15) Responsibility for comments and/or opinions. INOVANEX is not the entity that generates the content of User sites, nor does it send emails or incorporate information and/or content (photographs, videos, etc.) into said publications; all of this is an action that falls exclusively within the Users’ jurisdiction. For this reason, INOVANEX is not responsible for decisions made based on the information or content provided on the Website, nor for any damages that may occur to the User or third parties due to decisions based on the information provided both on the Website and on those linked or hyperlinked to it. Those responsible for INOVANEX do not necessarily share the opinions expressed by Users on the Website and/or in the Forums, nor are they responsible for their consequences or interpretations. However, INOVANEX may delete opinions or information that contain insults, that violate respect for persons due to their content or form, that contain information, email addresses, telephone numbers, or web addresses with commercial intent, or that are excessively long.
16) Privacy of personal information. The protection of Users’ personal data and compliance with current legislation on the matter is fundamental to INOVANEX, which uses all possible technical, security, and legal means to safeguard Users’ personal information. For more information, please carefully read the Privacy Policies, which form an integral part of these Terms and Conditions.
17) Intellectual and industrial property. All rights reserved. This website and all its contents, including page design, domains, trademarks, trade names, texts, graphics, logos, images, icons, software, products and services, as well as copyrights, etc., are protected by current intellectual and industrial property legislation. Therefore, they may not be exploited, copied, distributed, reproduced, modified, transformed, transferred, or publicly communicated without prior express authorization from INOVANEX and/or the owner of said rights. All material mentioned in the preceding paragraph is directly or indirectly owned or held by INOVANEX, in its capacity as owners or authorized licensees. The User is warned that unauthorized use of the aforementioned material, or for purposes that are illegal or contrary to good morals, constitutes a violation of the law, and INOVANEX reserves the right to take appropriate administrative and/or judicial action, both private and criminal, against those who infringe or violate the rights protected by this point and any other of the Terms and Conditions. The fact that the User can access this website does not grant them any license, right, or ownership over the industrial or intellectual property rights of the content described above. If the User believes that the Site in any way infringes the intellectual property rights of third parties, they must immediately notify INOVANEX by email, enclosing the necessary information and documentation to support their consideration. If INOVANEX verifies such a situation, the conflicting information will be submitted for analysis for possible removal. Users acknowledge INOVANEX’s right to freely use the content posted on the Website by Users for advertising, promotional, and/or statistical purposes.
18) Advertisements and Links. The Site may occasionally contain advertisements, links, and third-party links. When the User accesses these and other sites not owned by INOVANEX, they will be subject to the terms and conditions of said sites, and the User should carefully read their access and usage policies. INOVANEX does not exercise any type of control over these sites or their content and, therefore, does not assume any responsibility for, nor do they guarantee the legality, timeliness, quality, or usefulness of, the content, operations, and information communicated, reproduced, and/or carried out on linked third-party sites, nor the absence of harmfulness of such content. Therefore, the User exempts INOVANEX from all liability for the content included on said sites or the services provided or promoted therein. The presence of advertisements, links, or links on the Site is for informational purposes only and in no case constitutes a suggestion, invitation, or recommendation regarding such sites. The Website may contain links to other websites that are not owned by INOVANEX and are managed by third parties over which INOVANEX has no influence. The presence of such links does not imply the existence of a corporate, commercial, or any other relationship with INOVANEX.
19) Interruption of the Site. INOVANEX reserves the right to interrupt, suspend, or modify the content offered on this Site at any time, either permanently or temporarily. User consent is not required, nor is any prior notice necessary. Permanent access to or use of INOVANEX is not guaranteed, as it may be interrupted for maintenance or technical reasons beyond the control of INOVANEX. INOVANEX representatives are not responsible for any damages of any kind that the User may experience due to failures or lack of proper connection in telecommunications networks and that cause the interruption or cancellation of the information and content provided on INOVANEX, whether during or prior to browsing.
20) Jurisdiction and Applicable Law. These Terms and Conditions are governed without exception and in all respects by the laws of the Argentine Republic and shall be construed accordingly. In the event of any dispute, disagreement, or conflict arising from the interpretation, validity, scope, and/or application of these Terms and Conditions, the User must communicate with INOVANEX representatives in a reliable manner, submitting their claim, so that the parties may attempt to reach an agreement within thirty calendar days of notification of the dispute. If an amicable solution cannot be reached within the aforementioned period, the parties will submit to the ordinary courts in the city that INOVANEX deems appropriate, with jurisdiction over the matter.
